Case Studies
Bloomhood Solutions Limited prioritizes owners happiness, ensuring outstanding service and excellent management at every property.
Real improvements.
Real results.
Here are some examples of how we’ve helped communities, associations, and property owners achieve better outcomes...
Case Study #1: Turning Around Arrears in a Residential Community
Challenge:
A residential community had been struggling with overdue payments for several months. The existing committee had no formal process for tracking arrears, and communications with owners were inconsistent. As a result, arrears had escalated to nearly 20% of total monthly contributions, causing tension among residents and straining the community’s cash flow. The committee needed a solution that would restore timely payments without creating conflict with residents.
Solution:
We approached the problem in three steps:
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Assessment & Reporting: Conducted a full audit of all outstanding balances, categorizing arrears by age and owner type.
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Process Implementation: Designed a structured arrears collection system with automated reminders, staged escalation procedures, and clear owner notifications.
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Committee & Resident Support: Trained the committee on effective communication strategies with owners, including gentle reminders, explanation of community rules, and personalized outreach for long-standing arrears.
This approach ensured transparency, maintained goodwill with residents, and gave the committee actionable insight into the financial status of their community.
Result:
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Within 6 months, on-time payments increased from 80% to over 95%, reducing arrears by 25%.
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The committee gained full visibility over financials, enabling proactive budgeting and maintenance planning.
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Resident satisfaction improved, with feedback highlighting appreciation for clearer communication and fair, structured payment processes.
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The community now has a scalable arrears management system that can handle future growth or challenges.
Case Study #2: Managing Fencing Challenges with Goats in a Gated Community
Challenge:
A gated residential complex was facing repeated incursions by goats, which were causing significant damage to landscaping, communal gardens, and resident property. The presence of the animals created safety hazards for children and pets, disrupted the peace of the community, and led to escalating frustration among residents. Previous attempts to repair fencing had been ineffective, as the goats continuously found alternative entry points. This ongoing issue threatened community harmony, property aesthetics, and resident satisfaction, making it a complex problem requiring both physical solutions and stakeholder management.
Solution:
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Conducted a thorough inspection of perimeter fencing to identify vulnerable points.
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Liaised directly with goat owners to explain the issues and improve relationships, fostering better community engagement.
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Implemented reinforced fencing in key areas while acknowledging that goats may attempt alternative entry points.
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Established regular monitoring, reporting procedures, and maintenance schedules to proactively manage breaches.
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Managed project budgeting and resources to ensure repairs and ongoing measures are cost-effective and sustainable.
Result (Ongoing):
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Residents report increased confidence and satisfaction knowing the issue is being actively managed.
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Relationships with goat owners have improved, reducing tension and fostering cooperative solutions.
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A proactive and sustainable monitoring and maintenance plan is in place, ensuring that new breaches are addressed quickly and efficiently.
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Demonstrates the value of integrated estate, HR, and financial management in addressing complex, ongoing community challenges.
Case Study #3: Bringing Accounts into Compliance
Challenge:
A large residential community had lost three years of accounting data, leaving the entire financial base incomplete and inaccurate. The accounting records were in disarray, with missing invoices, unposted transactions, and miscategorized entries. Adding to the complexity, there was $2.6 million sitting in a suspense account that had never been properly identified or reconciled. This lack of clarity prevented the committee from planning budgets, approving maintenance projects, or understanding cash flow. Owner trust had been eroded, and contributions were inconsistent, while the association faced potential compliance issues.
Solution:
We undertook a complete financial overhaul:
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Full Accounting Reconstruction: Rebuilt the entire accounting base from scratch, reconciling all bank statements, invoices, and receipts for the past three years.
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Suspense Account Investigation: Identified and allocated the $2.6 million in suspense, correctly categorizing all unposted and misposted transactions.
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Financial Structuring: Established standardized accounting categories and procedures to prevent future data loss, ensuring every transaction was properly logged and reconciled monthly.
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Automated Reporting & Transparency: Implemented monthly financial statements for the committee and simplified summaries for owners, giving full visibility into income, expenses, and reserves.
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Committee Training & Oversight: Guided committee members on interpreting reports, monitoring cash flow, and maintaining compliance.
Result:
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Entire accounting system was rebuilt and reconciled, uncovering $2.6 million in previously unidentified funds.
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Committee gained full clarity and control over finances, enabling accurate budgeting, maintenance planning, and forecasting.
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Compliance with regulations achieved, eliminating risk of fines or legal issues.
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Owner confidence was restored, leading to improved contributions and positive engagement.
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The association now has a robust, future-proof accounting system capable of supporting growth and preventing errors or data loss.
Case Study #4: Resolving a Major Roof Leak in a Residential Complex
Challenge:
A residential complex had been suffering from a persistent roof leak for well over five years, causing extensive water damage to multiple top-floor homes. The damage had affected ceilings, walls, and fixtures, creating dissatisfaction among residents and raising potential safety concerns. Previous attempts to repair the roof had failed due to misdiagnosis of the problem and poorly managed contractors.
Solution:
We managed the project end-to-end:
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Investigation & Diagnosis: Worked closely with a structural engineer to accurately determine the cause of the leak and assess the extent of damage.
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Project Management: Oversaw the roof replacement project from start to finish, coordinating contractors, managing timelines, and ensuring quality workmanship.
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Internal Repairs & Refurbishment: Following the roof replacement, supervised internal refurbishment to restore affected apartments, including ceilings, walls, and fixtures.
Result:
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Roof fully repaired, eliminating leaks and preventing further water damage.
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Internal refurbishment completed, restoring apartments to full living standards.
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Residents’ satisfaction significantly improved due to transparent communication and timely resolution.
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The project was completed within budget and on schedule, with no further structural issues reported.
Case Study #5: Ensuring HR Compliance in a Homeowners Association
Challenge:
A HOA was non-compliant with HR regulations. Employee records were either incomplete or non-existent, contracts outdated, and performance documentation inconsistent. This created potential legal exposure, risk of labour disputes, and confusion in managing staff responsibilities. Staff morale was affected due to unclear policies, and the management team lacked a structured HR framework.
Solution:
We implemented a full HR compliance overhaul:
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Audit & Gap Analysis: Conducted a comprehensive review of all employee records, contracts, policies, and procedures, identifying missing documentation and non-compliant practices.
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Policy & Procedure Development: Updated contracts, introduced standard operating procedures for HR processes, and created clear guidelines for performance management, leave tracking, and disciplinary action.
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Training & Communication: Conducted training sessions for management and staff to ensure understanding of new policies and compliance obligations.
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Ongoing Compliance Framework: Implemented a digital HR system to maintain up-to-date employee records, automate compliance reminders, and streamline HR reporting.
Result:
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All HR records and contracts brought into full regulatory compliance, mitigating risk of fines or legal disputes.
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Management gained clear visibility over staffing, performance, and leave balances.
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Staff morale improved due to clarity in policies and transparent performance management.
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The company now has a scalable HR framework, reducing administrative burden and ensuring ongoing compliance.